Support Services
Keeping your technology running at peak performance
Reliable Technical Support & Maintenance
Technology doesn't stop working at 5 PM, and neither do we. NOVY Inc. provides comprehensive support services to ensure your systems operate smoothly, efficiently, and reliably around the clock.
Our support team combines deep technical expertise with a commitment to responsive service. Whether you need routine maintenance, emergency troubleshooting, or system upgrades, we're here to keep your technology infrastructure running at peak performance.
We understand that downtime impacts your business. That's why our support services are designed to prevent issues before they occur and resolve problems quickly when they arise.
Our Support Services
Comprehensive support for your technology infrastructure
24/7 Technical Support
Round-the-clock support ensuring help is always available when you need it most.
- 24/7 helpdesk availability
- Multiple contact channels
- Priority response for critical issues
- Remote troubleshooting
- On-site support when needed
- Escalation procedures
System Maintenance
Proactive maintenance to prevent issues and ensure optimal system performance.
- Scheduled maintenance visits
- Preventive maintenance programs
- System health checks
- Performance optimization
- Equipment cleaning and inspection
- Maintenance reporting
Troubleshooting & Diagnostics
Expert problem diagnosis and resolution to minimize downtime and restore operations.
- Rapid issue identification
- Root cause analysis
- System diagnostics
- Performance troubleshooting
- Network analysis
- Detailed incident reports
Updates & Upgrades
Keep your systems current with the latest software updates and hardware upgrades.
- Software patch management
- Firmware updates
- Security updates
- Hardware upgrade planning
- System migration support
- Compatibility testing
Performance Monitoring
Continuous monitoring to identify and address issues before they impact operations.
- Real-time system monitoring
- Performance metrics tracking
- Automated alerts
- Capacity planning
- Trend analysis
- Monthly performance reports
Emergency Response
Rapid response to critical issues with priority support and expedited resolution.
- Priority emergency hotline
- Rapid response times
- Emergency on-site visits
- Critical issue escalation
- Disaster recovery support
- Business continuity assistance
Support Service Levels
Choose the support plan that fits your needs
Basic Support
Essential support coverage
- Business hours support (8 AM - 6 PM)
- Email and phone support
- 4-hour response time
- Quarterly maintenance visits
- Software updates
- Basic troubleshooting
Professional Support
Comprehensive coverage
- Extended hours support (7 AM - 10 PM)
- Priority phone and email support
- 2-hour response time
- Monthly maintenance visits
- Proactive monitoring
- Advanced troubleshooting
- Performance optimization
Enterprise Support
Maximum protection
- 24/7/365 support coverage
- Dedicated support team
- 1-hour response time
- Weekly maintenance visits
- Real-time monitoring
- Priority emergency response
- Dedicated account manager
- Custom SLA agreements
Why Choose Our Support Services
The NOVY Inc. support advantage
Expert Technicians
Our certified support team has deep expertise across all major technology platforms and systems.
Rapid Response
We understand urgency. Our team responds quickly to minimize downtime and restore operations.
Proactive Approach
We don't just fix problems—we prevent them through proactive monitoring and maintenance.
Comprehensive Coverage
From hardware to software, networks to security systems, we support your entire infrastructure.
Transparent Communication
Clear, jargon-free communication keeps you informed throughout the support process.
Cost-Effective
Preventive maintenance and rapid issue resolution save money by avoiding costly downtime.
How Our Support Works
Simple, efficient support process
Contact Us
Reach out via phone, email, or support portal. We're available 24/7 for critical issues.
Issue Assessment
Our team quickly assesses the situation and determines the best course of action.
Resolution
We resolve the issue remotely when possible, or dispatch a technician for on-site support.
Follow-Up
We verify the solution, document the issue, and follow up to ensure your satisfaction.
Need Reliable IT Support?
Let us keep your technology running smoothly with our comprehensive support services.